Auto-Reply Bot

An auto-reply bot responds to customer messages without your involvement. Perfect for off-hours, common questions, and initial request handling.

Scenario

User writes → bot checks keywords → responds with appropriate message

Create a project and add a Telegram trigger with a bot token.

Add a step with a chain of if conditions:

Condition 1 — greeting:

"{=message=}" == "/start" || "{=message=}" == "hello"

Response: Hello! How can I help you?

Condition 2 — pricing:

"{=message=}" == "prices" || "{=message=}" == "pricing" || "{=message=}" == "cost"

Response: Our plans: [link to pricing]. Contact a manager for a custom quote.

Condition 3 — contacts:

"{=message=}" == "contacts" || "{=message=}" == "phone"

Response: Phone: +7 (XXX) XXX-XX-XX. Email: info@company.com

Default response:

Thank you for your message! A manager will contact you during business hours (Mon-Fri, 9:00-18:00).

Make navigation easier with buttons:

Choose a topic:
{buttons:[[Pricing] [Contacts]][[Business Hours] [Ask a Question]]}